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FAQs
How do I speak to a doctor over the phone?
What are the cities and locations you provide home care service
How/Where do i report if i am not happy with the care-taker ?
How do I receive my invoice?
How do I make a payment?
How do I speak to a doctor over the phone?
After scheduling an appointment, you will have the opportunity to speak with the doctor via video consultation. It is not possible to directly call and speak with the doctor.
What are the cities and locations you provide home care service
At the moment, we offer home care assistance exclusively in Tamale, Ghana. However, we are working on collaborating with providers in other areas/regions to expand our services beyond Tamale.
How/Where do i report if i am not happy with the care-taker ?
If you have a problem, you can contact our customer support number. We are committed to giving you the best service possible. If you are not happy with the caregiver we have assigned to you, we will find a replacement for you.
How do I receive my invoice?
The invoice will be sent to the email address registered by the user. They can also download the invoice for all their payments from the transaction page.
How do I make a payment?
You can pay through Mobile Money (Direct or Online) Credit / Debit Cards or Cash through our Staff.
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